The conditions stipulated in this document are only applicable to purchases made on

Can I return my order?

After receiving your order, you can communicate your intention to return it within 14 days. Your intention can be communicated via email to or by sending the model of free resolution.

If you exercise this possibility, BrandBiz, Lda. will send an acknowledgment of receipt of the resolution statement in durable support (e.g., via email) within 24 (twenty-four) hours.

In which situations can I return my order?

The customer can return the order within 14 days of receiving it without providing any justification. However, in the case of personalized products, BrandBiz, Lda. reserves the right to analyze each case and accept or deny the return.

If there is any production/packaging error or damage to the order, BrandBiz, Lda. takes responsibility and the product will be replaced/returned at no cost to the customer.

How is the return process handled?

The refund of payments made by the customer will be made through the same payment method used in the initial transaction. Alternatively, the customer can expressly indicate a different refund method that incurs no costs. Specifically, for a faster refund process, the customer can provide the bank account details (IBAN and account holder) for the refund.

Do I have to pay for the return of my order?

If the return is due to an error in processing, BrandBiz, Lda. assumes responsibility and will arrange for the collection of the order, which will be covered by the company itself. The collection will be scheduled at a mutually agreed location and date, with the timing determined by the carrier. If the return is due to reasons beyond BrandBiz, Lda., the customer will be responsible for the return shipping costs using a courier service to the following address: BrandBiz, Lda., Quinta do Meiral, 3200-095 Lousã.

In both cases, the order must be properly sealed for handling by the responsible carrier.

When any product sold by BrandBiz, Lda. is damaged and the customer wishes to file a claim for this reason, they must provide a photograph as proof and keep the damaged product(s) for the return process. In the case of failure to return the damaged products, the replacement product will not be sent. For damaged glasses or chocolate jars, BrandBiz, Lda. does not offer replacements for addresses outside mainland Portugal. In the case of a damaged product, BrandBiz, Lda. will only arrange one reshipment for the respective replacement.

BrandBiz, Lda. ensures maximum care and security in preparing all orders and, for this reason, is not responsible for damages resulting from product transportation.

Can I cancel my order?

In the case of a customer-initiated cancellation without any fault on the seller's part, the following rules apply:

1. The customer can cancel the order and receive the full amount if the cancellation is made within one hour of payment.

2. After this period, the customer will be responsible for shipping costs, even if the order value includes shipping fees.

3. If the customer decides not to accept the order after receiving it, without any damage or a delay exceeding 2 days in delivery, they will be responsible for the return and reshipping costs. In this case, the customer will be refunded the total amount paid, minus the shipping fees and return costs.

For more information regarding the consumer's right of free resolution, please refer to the provisions of Decree-Law No. 24/2014 of February 14th.

Cart cart 0
You have successfully subscribed!