PAYMENT METHODS

- Multibanco: After placing your order, you will receive the payment details for your order via email. Payment confirmation is automatic, so there is no need to send us a receipt.

- MB Way: This payment method is available for customers who have an account and mobile phone number associated with the MB Way platform. Payment confirmation is automatic, so there is no need to send us a payment receipt.

- PayPal: This payment method is available for customers who have a PayPal account.

- Credit Card: We accept payments with Visa, American Express, or MasterCard. For your security, all transactions are encrypted. Payment will be captured once our team confirms the order.

PERSONAL DATA

The personal data we collect, such as name, address, or telephone contact, is only used for the specific purpose for which you provided it. If we request personal information from you for any other reason, such as marketing purposes, we will seek your explicit consent or provide you with an opportunity to decline.

DISCOUNT CODES

After adding products to your shopping cart and selecting the checkout option, you will see a field where you can enter your discount code.

SHIPPING COSTS

Shipping costs are calculated at the end of each order according to its weight. However, postage is free for orders over 30€. These conditions only apply to orders with a shipping address in mainland Portugal. For orders abroad, shipping costs are free above 80€. Shipping costs to Madeira and the Azores do not include free postage, regardless of the value of the order.

RECEIVING

Delivery and receipt times may be extended due to exceptional circumstances, such as festive seasons. The deadlines indicated by the distributors for periods of normal operation are those listed below:

- Mainland Portugal: 1 to 2 working days after dispatch. *Personalised products are delivered between 2 and 5 working days.

- Portugal - Azores and Madeira: period varies according to postcode.

- Foreign countries - Germany, Belgium, Holland, Luxembourg, Slovenia, Italy, Austria, France, Spain, Poland, Czech Republic, Denmark, Slovakia, Ireland, Hungary, Lithuania, Sweden, Latvia, Croatia, Finland, Bulgaria, Romania, Greece and Estonia: 6 to 8 working days after dispatch. *Personalised products have a delivery time of between 9 and 11 working days.

ORDER CONFIRMATION AND SALES TERMS

Acceptance of all orders and their terms is subject to our confirmation and will be considered null and void:- all orders for personalised items that do not comply with the brand's strategy, such as: inappropriate and obscene language, offensive content, fraudulent content, promotion of irresponsible drinking and all content that appears to expose any person.- orders arising from errors on the website, including price update errors, system errors or any typographical errors;

In these cases, customers will be asked for alternative personalisation. If they do not wish to proceed with the order, they will receive a full refund for their purchase.

ORDER CANCELLATIONS

We reserve the right to cancel any orders that have not been paid within 48 hours after the order is placed.

Customers can request cancellations within 14 days after placing an order.

In case of cancellation by the customer without any fault on the seller's part, the following rules apply:

1 - The customer can cancel the order and receive the full amount if the cancellation is made within one hour after payment.

2 - After this period, the customer will be responsible for the shipping costs, even if the order value includes the cost of shipping.

3 - If the customer decides they no longer want the order when it is already in their possession, without any damage or a delay of more than 2 days in delivery, the customer is responsible for the return shipping costs. In this case, the customer will receive a refund of the total amount paid, minus the shipping costs and the return shipping costs.

For more information on the consumer's right of free resolution, please refer to Decree-Law No. 24/2014 of February 14.

ORDER RETURNS

If the Customer receives a damaged item in their order, they should contact the Store immediately at loja@licorbeirao.com with the following information:

- Order number;
- Photo of the outer packaging with the damage;
- Photo of the inner packaging with the protections;
- Photo of the carrier's label on the package;
- Photo of the damaged goods.

Through this information and photographic record, in the event of a production/packaging error or damage to the order, BrandBiz, Lda. will take responsibility and the product will be replaced or returned at no cost to the Customer.

In the case of damage, exchange or lack of material, BrandBiz, Lda. will not send them to addresses outside mainland Portugal and will issue a discount voucher for the corresponding amount.
In the case of damaged NOSSO chocolate cups or jars, BrandBiz, Lda. will not exchange them if they are sent to addresses outside mainland Portugal.

The Customer may return the order within 14 days of receipt and without any justification. However, in the case of personalised products, BrandBiz, Lda. reserves the right to analyse each case and accept the return or not.

The Customer has the right to claim for any damage or changes to their order up to 60 days after placing the order. After this period, BrandBiz, Lda. will not exchange or return products.

Refunds of payments made by the Customer will be made using the same means of payment used in the initial transaction. Alternatively, the Customer may expressly indicate that they wish the refund to be made by another means, which will not entail any costs for them.

In particular, with a view to speeding up the refund process, the Customer may indicate the details of the bank account (IBAN and respective holder) to which they wish the refund to be made.

Collection takes place at a place and date to be agreed - the time being determined by the carrier itself.

If the return is due to a reason beyond BrandBiz, Lda's control, the customer will have to pay for it to be sent back, via a carrier, to the following address: BrandBiz, Lda, Quinta do Meiral, 3200-095 Lousã.

In both cases, the parcel must be properly sealed so that it can be handled by the carrier responsible for the return.
In the case of a damaged product, BrandBiz, Lda. will not send it back for replacement.

BrandBiz, Lda. guarantees the utmost care and safety in the preparation of all orders and, for this reason, is not responsible for damage caused by the transport of products.