- Multibanco: After placing your order, you will receive the payment details for your order via email. Payment confirmation is automatic, so there is no need to send us a receipt.
- MB Way: This payment method is available for customers who have an account and mobile phone number associated with the MB Way platform. Payment confirmation is automatic, so there is no need to send us a payment receipt.
- PayPal: This payment method is available for customers who have a PayPal account.
- Credit Card: We accept payments with Visa, American Express, or MasterCard. For your security, all transactions are encrypted. Payment will be captured once our team confirms the order.
The personal data we collect, such as name, address, or telephone contact, is only used for the specific purpose for which you provided it. If we request personal information from you for any other reason, such as marketing purposes, we will seek your explicit consent or provide you with an opportunity to decline.
After adding products to your shopping cart and selecting the checkout option, you will see a field where you can enter your discount code.
When you proceed to complete your order, you will find a field where you can enter the code of your gift card.
We ship our products through Nacex, DPD, or CTT. Orders are delivered between 9 am and 6 pm. In exceptional periods, such as those caused by COVID-19, delivery times (usually 1-2 business days after dispatch) may be extended.
Shipping costs are calculated based on the weight of each order. However, shipping is free for orders over €30 to addresses in mainland Portugal. These conditions apply only to orders shipped within mainland Portugal. For international orders, free shipping is available for orders over €80. Shipping costs to the Madeira and Azores islands are not eligible for free shipping, regardless of the order value.
Delivery times may be extended due to exceptional circumstances, such as those caused by COVID-19. The estimated delivery times provided by the carriers for normal operating periods are as follows:
- Portugal: 1-2 business days after dispatch. *Customized products have a delivery time of 2-5 business days after payment.
- Portugal - Azores and Madeira: variable timeframe according to the postal code.
- Foreign countries - Germany, Belgium, Netherlands, Luxembourg, Slovenia, Italy, Austria, France, Spain, Poland, Czech Republic, Denmark, Slovakia, Ireland, Hungary, Lithuania, Sweden, Latvia, Croatia, Finland, Bulgaria, Romania, Greece, and Estonia: 6-8 business days after dispatch. *Customized products have a delivery time of 9-11 business days after payment.
ORDER CONFIRMATION AND SALES TERMS
The acceptance of all orders and their terms is subject to our reconfirmation by one of our staff members. Orders resulting from errors on the website, including pricing updates, system errors, or any typographical errors, will be considered null and void.
The customer can request a change to the order up to one hour after it has been confirmed.
We reserve the right to cancel any orders that have not been paid within 48 hours after the order is placed.
Customers can request cancellations within 14 days after placing an order.
In case of cancellation by the customer without any fault on the seller's part, the following rules apply:
1 - The customer can cancel the order and receive the full amount if the cancellation is made within one hour after payment.
2 - After this period, the customer will be responsible for the shipping costs, even if the order value includes the cost of shipping.
3 - If the customer decides they no longer want the order when it is already in their possession, without any damage or a delay of more than 2 days in delivery, the customer is responsible for the return shipping costs. In this case, the customer will receive a refund of the total amount paid, minus the shipping costs and the return shipping costs.
For more information on the consumer's right of free resolution, please refer to Decree-Law No. 24/2014 of February 14.
If the customer receives a damaged item in their order, they should contact the Store immediately by email at firstname.lastname@example.org, providing the following information:
- Order number;
- Photo of the outer packaging with the damage;
- Photo of the inner packaging with the protective materials;
- Photo of the carrier label on the packaging;
- Photo of the damaged merchandise.
Based on this information and photographic evidence, in the case of production/packaging errors or any damage to the order, BrandBiz, Lda. takes responsibility, and the product will be replaced or refunded at no cost to the customer.
When it comes to damaged OUR glasses or chocolate jars, BrandBiz, Lda. does not exchange them in case of shipments to addresses outside mainland Portugal.
The customer has the right to return the order within 14 days after receiving it, without any justification. However, in the case of customized products, BrandBiz, Lda. reserves the right to analyze each case and accept or reject the return.
The customer has the right to claim any damages or exchanges related to their order within 60 days of placing the order. After this period, BrandBiz, Lda. will not process exchanges or resend products.
The reimbursement of payments made by the customer will be made through the same payment method used in the initial transaction. Alternatively, the customer may expressly indicate that they want the refund to be made through another means that does not incur any costs.
In order to expedite the reimbursement process, the customer can provide the bank account details (IBAN and account holder) to which they want the refund to be made.
The collection will be arranged at a location and date to be determined, with the time determined by the carrier itself.
If the return is due to a reason beyond BrandBiz, Lda.'s control, the customer will be responsible for the return shipping costs using a courier service to the following address: BrandBiz, Lda., Quinta do Meiral, 3200-095 Lousã.
In both cases, the order must be properly sealed to be handled by the returning carrier.
In the case of a damaged product, BrandBiz, Lda. will only make one resend for replacement.
BrandBiz, Lda. guarantees the utmost care and safety in the preparation of all orders; therefore, we are not responsible for damages arising from the transport of the products.